We are one of the most reliable companies. After all, look at our name "e-commerce". You do not get a name like that without being a big company.

If you e-mail us, we will respond in 24 hours during business days. So you won't be waiting more than a day for help. Most companies will not make that type of commitment to their customers. But we do!

Even if we are hung over and can't get up, we still will answer our e-mail. You can take that to the bank!

We even extend our support commitment to holidays and weekends. However, we cannot promise the lighning fast 24 hour response time on holdays and weekends. But we have never let a support request go more than 3 days. And that is how we got such a great reputation.